Refund policy

Right of withdrawal

You have the right to cancel this contract within eight weeks without giving a reason. The cancellation period is 56 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must inform us (RCP Handels-GmbH & Co. KG, In de Tarpen 42, 22848 Norderstedt, Germany, info@ishoxs.de, phone: +49 40270750452) by means of a clear statement (e.g. a Letters sent by post, fax or email) inform you of your decision to cancel this contract. You can use the attached model withdrawal form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and no later than fifty-six days from the date on which the notification was received about your cancellation of this contract with us. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to RCP Handels-GmbH & Co. KG (In de Tarpen 42, 22848 Norderstedt, Germany) from the day on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the cancellation period of 56 days has expired. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

You bear the direct costs of returning the goods. F or returns within Germany we charge 3.70 euros by default, unless you want the organization of return by us. For returns from abroad, 15.00 euros will be charged if we are to organize the return for you. If you would like to return the items yourself, you bear the direct costs of returning the goods. Of course, you can always contact our service center for returns. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods. You are also welcome to contact our service center for returns at any time. You can reach our service team on phone number +49 40 270750452.